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I never received my order from Amazon UK

I placed an order on Amazon UK , the order #206-026****-839**** that I never received. Delivery by Australia Post Global Tracking ID : AP1501**** I would like to receive it as soon as possible. Thanks, Laurice Jabbour
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ID
#3877430 Review #3877430 is a subjective opinion of poster.

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Package delivery

Ive been through this can I please talk to a person on the phone. I am not going to keep repeating myself - this is not a tech issue Im enquiring about.
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ID
#3417735 Review #3417735 is a subjective opinion of poster.
Location
Melbourne, Victoria
Preferred solution
Deliver product or service ordered

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Mail is a Government service for all Australians.,along with all faults and stress given.

I am a 79 year old pensioner whose wife is in care with Dementia and expects a trustworthy and efficient service from people handling your mail etc . Recently I was expecting a parcel which was way over due and I constantly emailed sender asking where it was . After annoying sender with 5 emails I was told it was sent. Next, a lady came to my home, who was honest and took the trouble to deliver my parcel. I was so annoyed that a parcel ,WITH CORRECT MAIL ADDRESS, went astray. A second parcel (400 x 400) was crammed into my letterbox so tight that the contents were broken .Items broken, figurines sentimental value. Christmas decorations (crushed) Then I made the mistake of lodging a complaint. People who have dealt with big companies know the feeling of frustration and stress received by dealing with people who are not caring about service to the public. I emailed tracking number to A Post to find what went wrong. I miss a digit on tracking # so I complied with their request to resend. To cut a long story short . I started to receive a total of 12 emails . The first was to tell me I had to start a new complaint, Then they went on to tell me, from 3 different people, that would I send all the information again? Another/ I sent to wrong email address?. Another/ send photos Sadof both parcels, then photos not clear enough, resend. Finally, I had enough of their incompetence, and stopped the complaint. I felt I had no other choice to continue . Australia Post gave me the impression that if they continued with their confusing and frustrating actions I would go away. I hate to say it but THEY WON BG
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ID
#1735783 Review #1735783 is a subjective opinion of poster.
Location
Warrnambool, Victoria County
Pros
  • Negative
Cons
  • Having no choice on mail delivery
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Let the company propose a solution

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